Halkbank

Stevie Awards Candidate for The Best Integrated Mobile Experience Award.

Client

The Istanbul Metropolitan Municipality

Halkbank was incorporated in 1933 under the Statute 2284 concerning Halkbank and People’s Funds, with the intention of transferring resources under favorable conditions to tradesmen, artisans and small business owners and triggering capital accumulation.

The bank began offering services in 1938. Today, Halkbank serves its clients through nationwide branches, offices, special transaction offices and with foreign representatives.

Halkbank

Realization: 2014

Halkbank

Realization: 2014

Project

Digitalisation of a conventional bank

Thanks to our Future-Ready Fintech Solutions Platform, we managed to offer Halkbank a digital transformation in a much shorter time span than usual. The capabilities of the platform let the nationwide bank offer a new-age banking experience in a more customer-centric and omnipresent way.

Challenge

How we managed to create a digital banking experience for millions

They wanted us to create new solutions to keep up with the constantly changing customer profile with the rapid developments in information technology. Their ultimate goal was to change their image and adapt to new mobile banking ecosystem in order to be present each channel used by their customers. For this reason, radical improvements in their mobile banking structures and strategies became a must to satisfy their highly demanding customers.

Why Tmob?

Why did Halkbank choose Tmob?

In a quest to take their online banking service to the next level, Halkbank wanted the best, seamless mobile & online banking experience possible, in a short time. Fortunately, our Future-Ready Fintech Solutions Platform offered more than a bank demands with a future-proof build. After we met with Halkbank, we created a project on top of our platform to reach a quick and precise final product.

SOLUTION

Our solutions

Here’s what Halkbank managed to offer with the poer of our Future-Readt Fintech Solutions Platform.

Money transfer
Online & mobile money transfer options including EFT.
Easy payment feature
User-friendly mobile payment option including utility and recurring payments.
Credit tool
Customers can calculate payments and apply for credit through the app.
Financial tools
Investment, stock and currency exchange.
SMS banking
Learn about your financial status over SMS.
Better security
Halkbank reached better security levels with a password change and pattern password.
design

A seamless banking UX for everyone

With more than 4 million customers, Halkbank serves a wide range of personas, which demands an easy-to-understand user interface for everyone. For their mobile and web banking experience, we designed a user-friendly interface that speaks the same design language across every channel.

Result

A banking app in the top charts

Within six months of launching, the app has been downloaded by 300,000 Halkbank customers. It was one of the “most downloaded apps” in Google Play and App Store. With the launch of the new application, mobile became one of the most used channels of the bank, 30% of customers carried out their transaction through their mobile-connected devices. This app is also a “Stevie Awards “candidate for the best integrated mobile experience award.

1,000,000+ Downloads

Better Customer Satisfaction

Most Downloaded App

Öngen Akın
Channel Director

We revolutionized the mobile banking in our country and got ahead of our rivals in a short time! Our success has been driven by your passion for creating new mobile solutions.

GET MORE INFO

Meet Tmob

Find out how tmob can deliver the right solution for your business needs.